We are fully committed to improving the client experience. That is why we are working day by day to make it better. The new on-site virtual consulting service allows the assignment of turns from one site to another, thus optimizing the human resources available, decreasing client wait time and relieving the offices.
To do so, we already have terminals in virtual rooms at all the sites with a video module and a headset in order to be able to provide the service effectively.
To clients, it will be clear; we will inform them that an advisor available in another office will serve them immediately. If the user does not want the service through this means, the transfer will be made with priority for service by an advisor in person.
If there is a problem regarding the connection with the virtual advisor and it cannot be resumed, a priority turn for on-site service will be provided at the office in which the client is located.
In the case of assistance in incorporating businesses, the office that has the certificate of incorporation will send it by e-mail to the virtual advisor for review.