Services pathway and progress in pathway

¿Por qué los servicios empresariales no se prestan en todas las sedes?

Por temas de infraestructura, la CCB ha definido 5 sedes para facilitar las actividades del Modelo de servicios empresariales, las cuales se encuentran ubicadas geográficamente en puntos donde logran tener mayor cobertura debido a las zonas de influencia de cada una. Nuestras sedes de Servicios Empresariales (Kennedy, Salitre y Chapinero, Fusagasugá, Zipaquirá).

¿Qué es la orientación en ruta?

Es un servicio de orientación individual orientado a resolver sus consultas puntuales sobre la ruta recomendada, los resultados obtenidos en el diagnóstico empresarial, la edición de la ruta (agregar o disminuir el número de servicios), la inscripción a servicios para apoyar su avance y culminación de la ruta.

Le invitamos a consultar los horarios de la orientación en nuestras sedes. Tenga en cuenta que la atención es por orden de llegada.

Para mayor información, consulte el paso a paso de cómo aprovechar los servicios que la CCB tiene dispuestos para ayudarle en su proceso de creación, formalización o fortalecimiento.

También puede comunicarse con la línea de atención al cliente 3830330 / #383 para resolver dudas o inquietudes.

¿Los servicios virtuales hacen parte de la ruta empresarial?

No, los servicios virtuales no hacen parte de la ruta empresarial; estos complementan y refuerzan temáticas y son opcionales.

Puede comunicarse con la línea de atención al cliente 3830330 / #383 para resolver dudas o inquietudes.

What is the suggested services pathway?

It is a set of activities or services suggested to the entrepreneur or business owner based on the results from the assessment or self-assessment carried out beforehand; these services will support you in maturing your business idea or growing your company.  

Can I make changes to my suggested services pathway?

Yes. The services pathway can be modified by our enterprise consultants, in accordance with the priorities and needs you define during the orientation sessions.  We invite you to click here to review the orientation hours at our enterprise sites.  You will be served by order of arrival. 

For additional information review the step-by-step guides on how to best use the services the CCB has made available to help you in your creation, formalization or strengthening process, clicking here.

You can also call our customer service line 3830330 / #383, with your questions or doubts.

I have not yet completed my services pathway, can I fill out another assessment or diagnosis?

Only once you have completed over 80% of the services associated to your enterprise pathway will you be able to fill in a new assessment or diagnosis; that is why we invite you to register and attend the suggested activities in your services pathway, so you will be able to measure your progress in the achievement of the proposed goals for your company or enterprise project.  

For additional information review the step-by-step guides on how to best use the services the CCB has made available to help you in your creation, formalization or strengthening process, clicking here.

You can also call our customer service line 3830330 / #383, with your questions or doubts.

Where can I see the progress achieved in my services pathway?

Visit www.ccb.org.co/en "Create your Company" or "Strengthen your Company", click on "Sign-in", and do so using your user name and password; find the diagnosis you are working on and click on "See Pathway".  Initially you will see the name of the assessment or diagnosis (creation, formalization or strengthening) and an "Important Note" with a message reporting the progress percentage achieved in your pathway; likewise, before the detailed information about the activities in your pathway, on the right you will see a red circle around the total progress percentage in your pathway.   

Where can I see the activities/services in my pathway that are outstanding or pending, and those that I have registered for or taken already?

Visit www.ccb.org.co/en "Create your Company" or "Strengthen your Company", click on "Sign-in", and do so using your user name and password; find the diagnosis you are working on and click on "See Pathway", find the name of the topics that activities are grouped under, for example, Enterprise Strategy, Financial and Financing, Marketing and Sales, among others, and click on the one you wish to find more about; there you will see information about:

• Outstanding activities
• Pre-registered activities
• Registered activities
• Completed activities
• Optional services

Click on the group of activities you wish to query.

As a result of filling out the assessment or diagnosis for my project or company, I received a services pathway. How much time do I have to start...

You have three (3) calendar months to start your services pathway; after that time your assessment or diagnosis will be deleted from the system, along with the associated pathway; you will only be able to fill it out again three (3) calendar months after receiving notice of its elimination. 

You can also call our customer service line 3830330 / #383, with your questions or doubts.

How much time do I have to finish the suggested services pathway after filling out the assessment or diagnosis for my project or company?

You have twelve (12) calendar months to start your services pathway; after that time your assessment or diagnosis will be deleted from the system, along with the associated pathway; you will only be able to fill it out again three (3) calendar months after receiving notice of its elimination. 

You can also call our customer service line 3830330 / #383, with your questions or doubts.

How long does it take to complete the suggested services pathway?

There is not specific time-frame, since this will depend greatly on the entrepreneur's or business owner's time availability and level of commitment to find the time to attend the suggested activities and to undertake and complete the necessary work.  Bear in mind that if you think your suggested pathway is either too long or too short, you may make changes to it (reduce or increase the number of services) during the orientation sessions.  The most important thing is for you to be able to get results quickly in those areas where your needs are strongest.  

Will the CCB get contact me to support me in moving forward with my services pathway?

Yes. The CCB supports your progress towards completing the suggested services pathway, clearing your doubts and helping you in registering activities; in that sense, you will be receive assistance in person, over the telephone, over e-mail and SMS. 

I have already completed the Diagnostic and would like to link to several collaborators/partners of the company so that they have access to service...

Visit www.ccb.org.co/ "Create your company" or "Strengthen your company", click on "Log in" and log in using your username and password. On the assessments or diagnosis made, find the one you want to associate to the individuals, and click on "Associate", to the right of the name. Remember, the people you wish to associate must already be registered using their personal information.

For additional information review the step-by-step guides on how to best use the services the CCB has made available to help you in your creation, formalization or strengthening process, clicking here.

You can also call our customer service line 3830330 / #383, with your questions or doubts.

How many users can I associate to my company?

There is no limit to the number of users. Remember that all must register their personal information, an easy process by accessing www.ccb.org.co/en "Create your Company" or "Strengthen your Company", and signing in; they must also be associated with the company with which they will take the services.

In case you have associated a company to your assessment or diagnosis, and you wish to include users, sign-in using your user name and password, find in the different diagnosis that which you wish to associate individuals to, and click on the "Associate" option, that is to the right of the name.

You can also call our customer service line 3830330 / #383, with your questions or doubts.

The activities / services taken by individuals associated to my assessment or diagnosis will be counted towards my services pathway?

Yes. As long as they are associated to your assessment or diagnosis through the "Associate" option that is available from your session.  

Can a user associated to the assessment or diagnosis, register on his own to enterprise services?

No, the lead user for the assessment or diagnosis (on whose name it was filled out) is the sole responsible for registering the associated user(s).  If the associated user registers on his own, the activity will not be counted towards the progress of the lead users pathway.   

How can I register my associates for activities / enterprise services?

Visit www.ccb.org.co/en "Create your Company" or "Strengthen your Company", click on "Sign-in", and do so using your user name and password; find the diagnosis you are working on and click on "See Pathway". find the activity you wish to attend, and click on the "Register" button that is in front of it; the system will then open up a window with the information regarding the activity (purpose, scope and duration).  On the bottom you will see the text "please select the individuals you wish to register".  Click on the name(s) of the associates you wish to register, and then click on the Register button. 

What happens when I achieve 80% completion in my suggested services pathway?

The final assessment or diagnosis will be activated then in your session, allowing you to learn more about your evolution in the process you are carrying out, as an entrepreneur or business owner.  After filling it out, you will be able to fill out a new assessment or diagnosis in order to continue towards achieving your goals.  

What is the final assessment or diagnosis?

It is a tool that will be activated once you have achieved at least an 80% progress in the pathway, allowing you to learn more about your evolution as an entrepreneur or business owner. 

For additional information review the step-by-step guides on how to best use the services the CCB has made available to help you in your creation, clicking here.

You can also call our customer service line 3830330 / #383, with your questions or doubts.

What happens if I do not sign the attendance sheet for an activity or service?

You will be reported as absent from the activity or the session for the activity you are participating in; your signature validates the attendance and provides the proper "attended" status so it will be counted towards your progress in the suggested services pathway. Remember to always stop at the information desk and sign your attendance to all sessions. 

In a multi-session workshop, can be absent in any of them?

Bear in mind the information in the following chart since, depending on the number of total sessions, most of the times no absences are allowed.  Remember that the attendance to the first session in any workshop is mandatory.  

Number of total sessions

Número de sesiones que debe asistir

Número de sesiones que puede faltar

2

2

0

3

2

1

4

3

1

5

3

2

6

4

2

10

7

3

In a multi-session workshop, can the individual associated to my assessment or diagnosis attend some of the sessions, while I attend others?

No. Whoever attends the first session (which is mandatory) is required to attend the others.

Can I attend the same service several times?

Yes. You may register and attend the same service as many times as you wish.

Are there any restrictions on the number of people per company that can attend the services?

There is no restriction on the number of attendees per company associated with a service path or for attending an activity. It is important to note that all persons must be registered and associated with your company. 

Sin embargo, es importante resaltar que la actividad tiene una capacidad máxima de asistentes, dependiendo de nuestras instalaciones.

How can I update my and my company's information?

Visit www.ccb.org.co/en "Create your company" or "Strengthen your company", click on "Log in", type in your user name and password and click on "Update information or company"; you will then be able to make the corresponding changes. This same process will be applicable if you have an associate company and wish to update it.

You can call our customer service line 3830330 / #383, with your questions or doubts.

Additional information

 

I already signed-up, but have forgotten my user name and password. How can I access my account?

Visit www.ccb.org.co/en "Create your company" or "Strengthen your company", click on "Log in", find the space provided to type in your user name and password; on the bottom part you will find the option "Forgot your password?" click on the text and type in your personal ID number.  Within minutes your registered user name and password will be sent to your e-mail.  If you do not receive the message, you can contact us on our customer service line: 3830330 options 3 - 1, on our Customer Chat, or through our Contacts page.  

Will the CCB issue a participation certificate for the workshops or capsules offered as enterprise services?

The CCB does not certify your attendance to, or participation in, the workshops or capsules you take as enterprise services (they are purely in support to your activities) either suggested in your services pathway, or taken of your own volition and which are not in the suggested pathway.