Registration, cancellation of services and consultancy

How do I register for business services?

If, after filling out your enterprise assessment or diagnosis, you were assigned a Services Pathway, visit  "Create your company" or "Strengthen your company",  click on "Log in" and log in using your username and password; on the list of assessments or diagnosis made, find the one you are working on, click on "See Pathway" and find the activity that you wish to attend to, clicking on the registration button next to it.  The system will display the options in terms of times and places, in order for you to pick the one best suited to your needs. Remember the title, time and place of the activity you registered for, and always remember to sign the roster in the information desk at the corresponding site.  

Where can I see the activities/services on my pathway pending use, enrolled on or already attended?

Go to , click on log in, enter your username and password, go to prepared evaluations or assessments and select “See pathway”. Find the name of the topics in which the activities are grouped. For example, these include business, financial and funding strategy, and marketing and sales. Click on the one you wish to consult and a dropdown menu appears with information on:

  • Pending activities
  • Activities previously enrolled on
  • Activities enrolled on
  • Completed activities
  • Optional services
  • Click on the group of activities you would like to consult.

For more information, you can call the customer service line (571) 3830330 or use the help chat available on the website:

If I have not registered previously to a service or could not get a slot but am interested in attending, can I?

In case you did not register or could not find a slot available in services, you can be can arrive prior to the start time, request a turn and wait for slots for those who did not attend to open up.

Entry will be afforded by the order of arrival 15 minutes after the scheduled service time, entry is not allowed 30 minutes after the scheduled time of the activity.

It is important remember that this mechanism is not in place for personalized guidance since they are scheduled beforehand.

Can users linked to the evaluation or assessment register by themselves for the business activities/services?

No. The lead user of the evaluation or assessment (in whose name it is completed) must register the linked user(s). If linked users register on their own account, this activity will not have the progress of the lead user’s pathway.

Can a user associated to the assessment or diagnosis, register on his own to the activities/enterprise services?

No, the lead user for the assessment or diagnosis (on whose name it was filled out) is the sole responsible for registering the associated user(s).  If an associated user registers on his own, the activity will not be counted towards the progress of the lead users pathway.   

If I signed up to a service and could not attend, how can I cancel my participation?

You can cancel from your Services Pathway by visiting / "Create your company" or "Strengthen your company", click on "Log in" and log in using your username and password; select "Your Account", and "Service History", find the name of the activity and click on "cancel"; you can also cancel through our Customer Service line: 3830330 option 3-1.

Should you fail to cancel your registration to an activity, and fail to attend, you will be registered as absent. 

How much time do I have to cancel an activity/service that I have registered for?

You can cancel your participation in any of our services no less than 24 hours prior to its scheduled start time.  If you fail to cancel and do not show up, you will be marked as absent.  After three absences in any of the services, you will no longer be eligible to benefit from the services during a six (6) month period, counted from the last absence. 

If I have issues with my registration, what can I do?

You can inform us through Contact Us or via the Immediate Response Line: 383 0330 options 3-1. Similarly, you can do this at our offices (all) at the information points.

Can I attend the same service several times?

Yes. You can register and attend the same service as many times as you require.

In a course with several sessions, can a person linked to my evaluation or assessment attend one session and then I attend the others, or vice versa?

No. The person who attends the first session (which is mandatory) must attend the other ones.

Is there any restriction on the number of people per company that can attend the services?

There is no restriction on the number of attendees per company linked to a services pathway or for attending an activity. Keep in mind that all the people must be registered and associated with your company. However, it is important to highlight that the activity has a maximum capacity of attendees, depending on our facilities.

Are there any restrictions on the number of people per company that can attend the services?

There is no restriction on the number of attendees per company associated with a service path or for attending an activity. It is important to note that all persons must be registered and associated with your company.

However, it is important to point out that the activity has a maximum number of attendants, based on the facilities being used. 

What happens if I arrive late to any activity?

You are allowed to enter the conference room no later than 30 minutes after the scheduled start time for the activity.  No access will be allowed after this.  Remember to always register at the CCB site's information desk, in order to ensure that your attendance is recorded. 

Can minors attend the enterprise services?

No. Enterprise services are exclusively provided for individuals who are more than 18 years old.  Therefore, no minors are allowed either as attendants or companions.   

What happens if I do not sign the attendance register of an activity or service?

It will be recorded as an absence. The signature validates attendance and gives the “attended” status to the service so that you can progress in your suggested services pathway. Remember to always go to the information point and confirm you signature for all the sessions.

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